The Return on Non-Investment

It’s hard to justify QA expenditure and effort with clear ROI sorts of metrics. Unfortunately, as this case from The Daily WTF indicates, you can sometimes very easily show what happens when you don’t invest in QA and proper testing:

It was the calm before the storm. Brokers were sitting at their desks in silence, watching the clock. The market was going to open in minutes, and huge volume orders would start pouring in. The developers working for the firm – a mid-size proprietary trading outfit on Wall Street – were already busy; an order from the previous day should’ve expired automatically, but didn’t. It was manually fixed moments after it was discovered.

“Huh,” Daniil shrugged, “I wonder if this has anything to do with the latest release.” They’d just rolled out a minor update to their proprietary trading system. Daniil had overheard his boss barking at a junior developer that they needed the feature in two days – testing, review, standard processes be damned. “Done” had a higher priority than “working.”

Unfortunately, when you can attach a monetary value to a bollix, the normal scapegoats in the testing department are already cleaning out their desks.

No Responses to “The Return on Non-Investment”

  1. ftdcjp Says:

    This has been the de-facto IT SOP most places I’ve been, trading industry and otherwise.

  2. The Director Says:

    They never learn, do they?

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