I Just Dropped In To See What Condition My Conditional Was In

Ah, Symantec.  We go back a decade, you and I, and I’m still loyal even though I’m hearing that your various and sundry applications and services are bloated and slow me down horribly.  But I’m in no hurry, really; five o’clock comes at the same time every day, no matter how fast my PC runs.  But I’m a little disappointed with your technical support form.  For a security company, you probably shouldn’t get a security warning on the form, for starters.

But there it is.

Insecure security company form
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No, that’s not what bothered me the most.  What bothered me the most was that you made me enter junk data in your form because your handy client-side validation checked for data in a conditional question:

The word If indicates this should not be required
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You see, the word If in the label If you have made a recent purchase of a Norton Product or Subscription can you please provide the order number. (This number appears in the Order Confirmation email), made me think that because I did not just recently purchase the product, I should leave this field blank.  Ha ha!  Using logic was a mistake!  In this case, If means… If and Else all in one.

Okay.  Junk data for you, then.  Thanks for making me try again because your Web developers weren’t on the ball.



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