Every Year, Somebody’s Web Site Falls Down

This year’s winner in the Which Web Site Was Inadequately Load Tested Before Black Friday Sweepstakes is Sears.com:

Sears.com was inaccessible to U.S. shoppers for two hours on Friday in what was the most notable Web hiccup of the holiday gift-buying season’s official start.

Sadly, Sears.com also had problems last year, which indicates an institutional problem of some sort, not merely a technical glitch.

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