Senseless Suggested Sell

So, suppose you’re on Toshiba’s accessories store, looking to replace a lamp for your big screen television.  Using the indexing system they provide which lists lamps by the lamp part number and not the television model number, say you eventually click the one that fits your television.  You add it to the cart.  And the helpful suggested sell feature from the off-the-shelf shopping software asks you:

 I've got a suggestion for you, e-commerce solution
Click for full size

Have I considered adding to my order a lamp part that does not fit my television?  Why, actually, thanks to your poor organizational skills, I probably have already.

Thanks for less than nothing.

This entry was posted on Tuesday, May 12th, 2009 at 12:03 pm by The Director and is filed under Failed Web sites. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

No Responses to “Senseless Suggested Sell”

  1. strazzerj Says:
    May 12th, 2009 at 12:57 pm

    You didn’t play this one out to its hateful conclusion!

    Keep hitting “Add to Cart” for each suggested upsell.

    You’ll end up with three different Lamps, and five different Remotes, for a total bill of $849.92 (not including shipping or tax).

    Since I have trouble with even a single Remote, I kept waiting for a high-powered rifle to appear in the Also Consider box, but no such luck.

    (Note to Homeland Security: This is a joke. No Toshiba Sales Reps have actually been harmed in the creation of this reply. Don’t tase me bro.)

  2. The Director Says:
    May 12th, 2009 at 7:10 pm

    I guess, on the plus side, it didn’t suggest something you were already buying.

    See, and they say I don’t give non-mocking where non-mocking is due.