TroyBilt, QAHYBroke
The TroyBilt Web site, particularly the part that allows you to buy parts for your TroyBilt outdoor maintenance equipment, drove me crazy when I tried to use it.
Here’s just one of many things awry:
Note the pattern provided by the phone number. In some phone numbers, parentheses go around the area code here in the United States. Because I am that way, I put parentheses around the whole thing to see what would happen. It gave me the above error message.
I fixed it. Then, as I was trying to opt into the newsletter to take a look at it and see if it was worthy of mockery, I entered an e-mail address and a password. The application returned new error messages from the server-side to tell me I needed a number in the password. So I cleared it out and tried again, but because it was server-side, it abandoned my credit card information, so I had to type that back in. Finally, I successfully ordered an out-of-date part I found looking at exploded diagrams of my new tiller which I rendered inoperative within 10 minutes of firing it up. The listing for the part told me the part was out of date, but I’ll be hung if I was going to spend any more time fishing around on the site to find it since it did not provide me a link to the updated part.
Gah. I feel bad for professionals who have to deal with that particular utility daily.
