Reminders for Designers, Developers

Found on the Twitterverse: 10 things non-technical users don’t understand about your software:

If you are writing consumer software you have to understand that you and your average user have a very different level of understanding of computers. When you first start doing support it can be a shock to realize just how vast this gulf is. It doesn’t mean that your users are stupid, just that they haven’t spent the thousands of hours in front of a computer that you have.

This echoes the Roberta scenario that I outlined earlier. When your development staff and design staff get together to design something, they need to remember that not everycat is as hep as they are, dig? Complication, and deviation from other interface standards, will induce user error, and the worst bugs of all are the bugged users.

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