Two Menus For Multitasking

I’m really starting to fall out of love with Firefox. It’s becoming a resources hog, makes coming out of hibernation take a long time, and constantly doesn’t play nice with Flash these days. Additionally, I get this particular condition frequently:


Two menus, no waiting

Click for full size

This occurs if you have a large number of tabs open, taxing the browser, and then you use the keyboard to open the Bookmark menu (ALT, then B, then down arrow to start moving down it). Sometimes, it throws open the file menu and then leaves it open when you expose the Bookmarks menu.

On a severity scale, this is a low/cosmetic defect, but it just adds to the sense that the application is turning to crap.

How many cosmetic bugs does your organization think it can leave in a released application before the user thinks it’s crap? I bet the real number is far lower than your dev team thinks it is.

2 Responses to “Two Menus For Multitasking”

  1. jstrazzere Says:

    “How many cosmetic bugs does your organization think it can leave in a released application before the user thinks it’s crap? I bet the real number is far lower than your dev team thinks it is.”

    Good point.

    We make a lot of assumptions about what our users like and don’t like. Unfortunately we don’t always attempt to validate those assumptions. And our customers usually vote with their pocketbook.

    BTW – Although we test primarily with IE and Firefox, Chrome is my preferred browser for personal use these days.

  2. The Director Says:

    I bet the threshold is even lower still for free applications or whatnot, where the user doesn’t invest a lot of diligence into looking and choosing but instead tries it a bit and discards it.

    You’re right, though, that it’s hard to quantify lost sales and revenue from potential users who didn’t choose your product. Even if you conducted follow-ups with sales leads, would they say its quality turned them off? Maybe from trial installations, but the impression of quality comes, often, before that trial install happens.


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