One Fewer, But Not The Last

Ladies and gentlemen, a computer user, anecdotally:

Just a quick note of thanks for your recent comments concerning iPad use by seniors. I just gave my 88 year old Dad an iPad (original, WIFI only) for his birthday, in an effort to replace his aging & very limited WebTV. Success beyond all expectations! He very quickly mastered the basics of email, browsing, and YouTube videos….

In the second decade of the 21st Century, this gentleman was using WebTV to access the Internet.

I mentioned it in passing in the latest Two Minute QAte, but WebTV users still exist. You need to remember that people, especially people who don’t work with computers all day, use outdated technologies that you probably gave up eight years ago, and you must account for these people in your planning. Even if this accounting is merely deciding you won’t support them.

Although it would be nice if you’d programmatically let them know that, too, before they’re using their rotary phones to reach out and touch your customer service representatives.

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