They Can Have Any Priority They Want As Long As It’s “Normal”

Sitemeter’s support page has an incident report form with only a single priority level:

Priority Normal is all fouled up.

Why bother including it if there’s only one choice?

They grafted a third party package onto the Web site and did not suppress the field or they have a system beyond that which is customer-facing with other priorities but did not suppress the field on the customer-facing site. Either way, you can guess what I think they should have done.

Suppress a field where the user has no choice.

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