Intuit Out of It

Yesterday, the day before the annual tax filing deadline in the United States, the online version of Intuit’s TurboTax software suffered a brief outage:

TurboTax, the popular tax-filing software, went offline briefly on Sunday — the day before the filing deadline.

Users had problems entering data on the Web site, according to angry Twitter messages directed at the company.

“We’re having problems with TurboTax online. We’re in process bringing back the experience u expect. Updates 2 follow,” the company said on its official Twitter account Sunday evening.

Less than 10 minutes later, it issued another update saying the site was functional again. For those still experiencing problems, the company suggested closing browsers and opening the software in a fresh window.

Well, they might have lost a couple of customers and might have put some consumers properly off the idea of ‘the cloud,’ but at least they’ll have some better data for the next set of test managers and/or operations people to analyze for planning purposes.

2 Responses to “Intuit Out of It”

  1. Tom Kyle Says:

    Somewhere, someone is arguing that it didn’t really matter, since their SLA allows for 10 minutes of downtime per year.

  2. The Director Says:

    They always get to choose the ten, don’t they?

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