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<channel>
	<title>QA Hates You</title>
	<atom:link href="http://qahatesyou.com/wordpress/feed/" rel="self" type="application/rss+xml" />
	<link>http://qahatesyou.com/wordpress</link>
	<description>You suspected it.  Now you know it.</description>
	<lastBuildDate>Fri, 03 Sep 2010 13:10:13 +0000</lastBuildDate>
	<language>en</language>
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		<item>
		<title>Insights into Market Penetration and Tipping Points</title>
		<link>http://qahatesyou.com/wordpress/2010/09/insights-into-market-penetration-and-tipping-points/</link>
		<comments>http://qahatesyou.com/wordpress/2010/09/insights-into-market-penetration-and-tipping-points/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 13:10:13 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Best practices]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1308</guid>
		<description><![CDATA[The Five Key Myths About HTML5 contains a lot of insight into market penetration and tipping points regarding new technologies, including browser market share and Flash version penetration. There&#8217;s a tipping point where a technology reaches enough users to be worthwhile for designers and developers to use; however, the thesis is that HTML5 isn&#8217;t there [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.streaminglearningcenter.com/articles/the-five-key-myths-about-html5.html?page=1" target="_blank">The Five Key Myths About HTML5</a> contains a lot of insight into market penetration and tipping points regarding new technologies, including browser market share and Flash version penetration.</p>
<p>There&#8217;s a tipping point where a technology reaches enough users to be worthwhile for designers and developers to use; however, the thesis is that HTML5 isn&#8217;t there yet.</p>
<p>But you can apply the lessons from the article to other technologies your organization might want to use.</p>
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		<title>The Other Testers</title>
		<link>http://qahatesyou.com/wordpress/2010/09/the-other-testers/</link>
		<comments>http://qahatesyou.com/wordpress/2010/09/the-other-testers/#comments</comments>
		<pubDate>Thu, 02 Sep 2010 12:02:08 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Miscellany]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1304</guid>
		<description><![CDATA[You know what you need to add to your standard testing repertoire? On a recent Monday morning, inside an unremarkable, low-slung building in Yonkers, N.Y., blue-coated technicians conducted lab work. Among their calibrated tools: Cheez Whiz, pig&#8217;s blood and Maine coon cat hair. They&#8217;re testers for Consumers Union, the nonprofit publisher of Consumer Reports magazine [...]]]></description>
			<content:encoded><![CDATA[<p>You know what you need to add to your <a href="http://online.wsj.com/article/SB10001424052748703866704575224093017379202.html?KEYWORDS=meet+the+sticklers" target="_blank">standard testing repertoire</a>?</p>
<blockquote><p>
On a recent Monday morning, inside an unremarkable, low-slung building in Yonkers, N.Y., blue-coated technicians conducted lab work. Among their calibrated tools: Cheez Whiz, pig&#8217;s blood and Maine coon cat hair.</p>
<p>They&#8217;re testers for Consumers Union, the nonprofit publisher of Consumer Reports magazine and website whose ratings drive spending decisions on some 3,000 product models annually, from vacuums and lawn mowers to strollers, shower heads and smoothies. </p></blockquote>
<p>That&#8217;s some boundary analysis I wish I could try.</p>
<blockquote><p>
In the lab, technicians are always developing ways to accelerate the wear and tear products normally experience over the course of years. Treadmills, for instance, get pounded repeatedly with a spinning metal drum imbedded with rubber green balls that mimic running feet. (The device&#8217;s nickname: Johnnie Walker.) Stainless-steel grills are stationed in a conditioning chamber and pelted with a salty spray to test for rust potential. Sometimes the goal is to mimic extreme scenarios, like an accident, in which bicycle helmets get strapped on a metal head form and dropped from various heights onto sharp and rounded objects.</p></blockquote>
<p>I try to apply that same sort of creativity when I face an application.</p>
<p>Meanwhile, do you suppose mechanical engineers around the world post comments on the Consumer Reports Web site about how no one would do that?  Probably not, because unlike software &#8220;engineers,&#8221; mechanical engineers have a sense of shame.</p>
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		<title>Automated Testers, Take Note</title>
		<link>http://qahatesyou.com/wordpress/2010/09/automated-testers-take-note/</link>
		<comments>http://qahatesyou.com/wordpress/2010/09/automated-testers-take-note/#comments</comments>
		<pubDate>Wed, 01 Sep 2010 19:25:02 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Miscellany]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1301</guid>
		<description><![CDATA[Don&#8217;t be held in contempt for Selenium discharges: Patriot Coal Corp. was found in contempt of court by a federal judge on Wednesday and ordered to clean up selenium pollution at two mines in West Virginia. I guess that&#8217;s not something a tester is going to do necessarily, but I don&#8217;t think it&#8217;s effective branding [...]]]></description>
			<content:encoded><![CDATA[<p>Don&#8217;t be <a href="http://www.stltoday.com/business/energy/article_ce6f3db2-b5db-11df-bd91-00127992bc8b.html" target="_blank">held in contempt for Selenium discharges</a>:</p>
<blockquote><p>Patriot Coal Corp. was found in contempt of court by a federal judge on Wednesday and ordered to clean up selenium pollution at two mines in West Virginia.</p></blockquote>
<p>I guess that&#8217;s not something a tester is going to do necessarily, but I don&#8217;t think it&#8217;s effective branding for the automated testing product.</p>
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		<title>Who&#8217;s Proofreading Your Error Messages?</title>
		<link>http://qahatesyou.com/wordpress/2010/09/whos-proofreading-your-error-messages/</link>
		<comments>http://qahatesyou.com/wordpress/2010/09/whos-proofreading-your-error-messages/#comments</comments>
		<pubDate>Wed, 01 Sep 2010 14:11:45 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Failed Web sites]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1295</guid>
		<description><![CDATA[I was rolling through some programs (that is, contest Web sites) the other day, and I hit upon a motherlode of misspelled error messages: Click for full size Click for full size Click for full size Some developers will make the case that the last one refers to the Your Birthdate field, but it&#8217;s still [...]]]></description>
			<content:encoded><![CDATA[<p>I was rolling through some programs (that is, contest Web sites) the other day, and I hit upon a motherlode of misspelled error messages:</p>
<p align="center">
<a href="http://qahatesyou.com/images/yourneed.jpg" target="_blank"><br />
<img src="http://qahatesyou.com/images/yourneed.jpg" width="425" alt="Your need read and accept the official rules"><br />
<font size="1"><em>Click for full size</em></font><br />
</a></p>
<p align="center">
<a href="http://qahatesyou.com/images/lucky.jpg" target="_blank"><br />
<img src="http://qahatesyou.com/images/lucky.jpg" width="425" alt="Field name in error message"><br />
<font size="1"><em>Click for full size</em></font><br />
</a></p>
<p align="center">
<a href="http://qahatesyou.com/images/enteredyourbirthdate.jpg" target="_blank"><br />
<img src="http://qahatesyou.com/images/enteredyourbirthdate.jpg" width="425" alt="Entered Your Birthdate"><br />
<font size="1"><em>Click for full size</em></font><br />
</a></p>
<p>Some developers will make the case that the last one refers to the <em>Your Birthdate</em> field, but it&#8217;s still weird to read.</p>
<p>I&#8217;d like to point out that I did not have to troll a bunch of contests to find these three examples.  This is three out of five I visited.  In 60% of the Web sites I visited, the error messages contained misspellings and other problems (such as poor placement in the last case).</p>
<p>A user who encounters an error and then encounters your error message, if your error message is rife with misspellings or other problems, the user might think that the error was the fault of your crappy application and not his or her problem.</p>
<p>So you need to pay attention to your error messaging and display as much as any other feature of your application.  Because if your error message isn&#8217;t part of the solution (that is, helping the user understand what&#8217;s wrong and how to fix it), it&#8217;s part of the problem.</p>
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		<title>An Example QA Has Already Tried</title>
		<link>http://qahatesyou.com/wordpress/2010/08/an-example-qa-has-already-tried/</link>
		<comments>http://qahatesyou.com/wordpress/2010/08/an-example-qa-has-already-tried/#comments</comments>
		<pubDate>Tue, 31 Aug 2010 11:09:10 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Miscellany]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1290</guid>
		<description><![CDATA[The instructions for this database of teacher salaries in Missouri has an interesting example: click for full size The instructions? &#8211; To see results for people with the last name of &#8220;Null&#8221; type in Null*. Hey, that&#8217;s always a good idea. What happens if I search for/enter null? In this case, we discover that there [...]]]></description>
			<content:encoded><![CDATA[<p>The instructions for <a href="http://www.stltoday.com/news/local/stl-info/html_42d84646-abcb-11df-ab0f-00127992bc8b.html" target="_blank">this database of teacher salaries</a> in Missouri has an interesting example:</p>
<p align="center">
<a href="http://qahatesyou.com/images/nullexample.jpg" target="_blank"><br />
<img src="http://qahatesyou.com/images/nullexample.jpg" width="425" alt="A Null example"><br />
<font size="1"><i>click for full size</i></font></a></p>
<p>The instructions?  <em>&#8211; To see results for people with the last name of &#8220;Null&#8221; type in Null*.</em></p>
<p>Hey, that&#8217;s always a good idea.  What happens if I search for/enter <code>null</code>?</p>
<p>In this case, we discover that there are a lot of Nulls making good money teaching in the state of Missouri.</p>
<p>But I can tell a lot of thought went into writing that sample search term.  Thought that could better have been spent on the title tag for the page.</p>
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		<title>QA Anthem: Channel Self-Loathing Into Something Positive</title>
		<link>http://qahatesyou.com/wordpress/2010/08/qa-anthem-channel-self-loathing-into-something-positive/</link>
		<comments>http://qahatesyou.com/wordpress/2010/08/qa-anthem-channel-self-loathing-into-something-positive/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 10:26:37 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[QA music]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1280</guid>
		<description><![CDATA[Who hasn&#8217;t felt like this? The key is to take it out on the software, brothers and sisters. It&#8217;s not just a vocation, it&#8217;s therapy.]]></description>
			<content:encoded><![CDATA[<p>Who hasn&#8217;t felt like this?</p>
<p align="center">
<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/asaCQOZpqUQ?fs=1&amp;hl=en_US&amp;rel=0"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/asaCQOZpqUQ?fs=1&amp;hl=en_US&amp;rel=0" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object></p>
<p>The key is to take it out on the software, brothers and sisters.  It&#8217;s not just a vocation, it&#8217;s therapy.</p>
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		<title>Reminders for Designers, Developers</title>
		<link>http://qahatesyou.com/wordpress/2010/08/reminders-for-designers-developers/</link>
		<comments>http://qahatesyou.com/wordpress/2010/08/reminders-for-designers-developers/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 18:16:20 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Miscellany]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1287</guid>
		<description><![CDATA[Found on the Twitterverse: 10 things non-technical users don’t understand about your software: If you are writing consumer software you have to understand that you and your average user have a very different level of understanding of computers. When you first start doing support it can be a shock to realize just how vast this [...]]]></description>
			<content:encoded><![CDATA[<p>Found on the Twitterverse: <a href="http://successfulsoftware.net/2010/08/24/10-things-non-technical-users-dont-understand-about-your-software/" target="_blank">10 things non-technical users don’t understand about your software</a>:</p>
<blockquote><p>
If you are writing consumer software you have to understand that you and your average user have a very different level of understanding of computers. When you first start doing support it can be a shock to realize just how vast this gulf is. It doesn’t mean that your users are stupid, just that they haven’t spent the thousands of hours in front of a computer that you have. </p></blockquote>
<p>This echoes <a href="http://qahatesyou.com/wordpress/2008/08/the-roberta-scenario/" target="_blank">the Roberta scenario</a> that I outlined earlier.  When your development staff and design staff get together to design something, they need to remember that not everycat is as hep as they are, dig?  Complication, and deviation from other interface standards, will induce user error, and the worst bugs of all are the bugged users.</p>
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		<title>When One Becomes Two</title>
		<link>http://qahatesyou.com/wordpress/2010/08/when-one-becomes-two/</link>
		<comments>http://qahatesyou.com/wordpress/2010/08/when-one-becomes-two/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 18:19:02 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Dirty Tricks]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1276</guid>
		<description><![CDATA[So your designers have constrained the input length on your application so you cannot enter more characters than the database can handle. If the developers force the string into all caps, have I got a nasty little trick for you. Ladies and gentlemen, the German eszett: Also, the eszett or scharfes S (ß) is used. [...]]]></description>
			<content:encoded><![CDATA[<p>So your designers have constrained the input length on your application so you cannot enter more characters than the database can handle.  If the developers force the string into all caps, have I got a nasty little trick for you.  Ladies and gentlemen, the <a href="http://en.wikipedia.org/wiki/German_alphabet#Sharp_s" target="_blank">German eszett</a>:</p>
<blockquote><p>
Also, the eszett or scharfes S (ß) is used. It exists only in a lowercase version since it can never occur at the beginning of a word (there are a few loan words starting with an s  followed by a z (e.g. Szegediner Krautfleisch but that is not the same as the eszett which counts as one letter).</p>
<p>In all caps it is converted to SS&#8230;.</p></blockquote>
<p>There&#8217;s a new unicode symbol for the capital version, but a lot of old applications will still force that into an SS.  So a word like <code>confuße</code> might get uppercased to <code>CONFUSSE</code>, and if you set the string to the maxlength, uppercasing it will blow that up.</p>
<p>To be honest, I did discover this when I was working on an application for a German customer and I (and only I of a team of far more seasoned QA people than I at the time) sought out the German alphabet to learn its vagaries.</p>
<p>I just ruined a little of my mystique, didn&#8217;t I?</p>
<p>However, if your application might possibly be localized to German, you have my permission to use this.  Use this new power only for good.  Strangely, though, QA good means <em>evil</em> to everyone else, but that&#8217;s not our fault.</p>
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		<title>Does Your Software Support The New Punctuation?</title>
		<link>http://qahatesyou.com/wordpress/2010/08/does-your-software-support-the-new-punctuation/</link>
		<comments>http://qahatesyou.com/wordpress/2010/08/does-your-software-support-the-new-punctuation/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 19:08:01 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Miscellany]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1269</guid>
		<description><![CDATA[It&#8217;s not as legitimate as the Indians making up a new symbol for the rupee, but a company in Michigan has made up its own punctuation and is happy to sell the character to you for $1.99: A Michigan company announced the release of software Tuesday that introduces new punctuation to the typed word: The [...]]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s not as legitimate as the <a href="http://qahatesyou.com/wordpress/2010/07/hows-your-application-like-that/" target="_blank">Indians making up a new symbol for the rupee</a>, but a company in Michigan has <a href="http://www.upi.com/Odd_News/2010/01/12/Company-creates-sarcasm-punctuation/UPI-55751263324278/?usesarctags" target="_blank">made up its own punctuation and is happy to sell the character to you for $1.99</a>:</p>
<blockquote><p>A Michigan company announced the release of software Tuesday that introduces new punctuation to the typed word: The sarcasm mark.</p>
<p>Sarcasm Inc. of Washington Township said the SarcMark, which resembles an open circle with a dot in the center, can be installed on computers via a program that can be downloaded from sarcmark.com for $1.99.</p></blockquote>
<p>It&#8217;s almost worth $1.99 just for how much it will annoy your developers.</p>
<p>(Link seen <a href="http://www.dustbury.com/archives/10987" target="_blank">here</a>.)</p>
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		<title>The BBC Fail Clown</title>
		<link>http://qahatesyou.com/wordpress/2010/08/the-bbc-fail-clown/</link>
		<comments>http://qahatesyou.com/wordpress/2010/08/the-bbc-fail-clown/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 11:31:23 +0000</pubDate>
		<dc:creator>The Director</dc:creator>
				<category><![CDATA[Miscellany]]></category>

		<guid isPermaLink="false">http://qahatesyou.com/wordpress/?p=1266</guid>
		<description><![CDATA[You&#8217;ve heard of the Twitter Fail Whale? Here&#8217;s the BBC Fail Clown: Click for full size Try harder to not fail again, or again you must face the creepy dead clown.]]></description>
			<content:encoded><![CDATA[<p>You&#8217;ve heard of the Twitter Fail Whale?  Here&#8217;s <a href="http://www.bbc.co.uk/help/error_mail.shtml" target="_blank">the BBC Fail Clown</a>:</p>
<p align="center">
<a href="http://qahatesyou.com/images/failclown.jpg" target="_blank"><br />
<img src="http://qahatesyou.com/images/failclown.jpg" width="425" alt="The Fail Clown"><br />
<font size="1"><i>Click for full size</i></font></a></p>
<p>Try harder to not fail again, or again you must face the creepy dead clown.</p>
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